July 25, 2008
FAQs of Billing

Q. If items on my order ship separately will my credit card reflect a split charge?
A. No, your credit card will only be charged after all items have shipped, and it will be charged for the entire dollar amount at one time.

Q. Are shipping charges included on my order?
A. Any government order exceeding $1600.00 will not be charged freight. Any fuel additive order exceeding $2400.00 will not be charged freight.

Q. How will I know what freight charges are?
A. An estimated freight charge will be given at the time of order. Exact charges will be added to your invoice as a separate line item and added into your order total before charging/invoicing.

Q. Will I get a copy of my order?
A. A paid copy of your order will be faxed/mailed/emailed if your order was charged. If you chose to be invoiced, your invoice will be faxed/mailed/emailed as per your request.


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